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What we have learn with WhatsApp

Hi, we are we are a humble plugin for WordPress we are creating for free.
We have reach 60,000 active installations and around 5,000 new downloads per week.

With this reach and websites using our plugin, we have learn a few things we want to share:

  1. Mobile goes first. Everyone is using mobile first. Is the default channel.
  2. Your customers will have questions. Always. You need to have a channel for support.
  3. The conversion rate from lead to customer in a live chat is much higher than in a cold, late email.
  4. We have learn that WhatsApp is a real beast to increase your engagement and conversion with customers
  5. Also is a very effective way to give support. Yes, your customers will require support, maintenance and help. Always.



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